Trust Panda Support Guide

At Trust Panda we want you to have a great experience with the products we sell. We stock a range of quality products from leading manufacturers and only sell brand new product that come with a manufacturers warranty.

We do not accept returns if you have changed your mind or for incorrect product selection. If you’re unsure if a product will meet your needs please contact our Customer Care team for advice prior to ordering.

If you believe your product has a problem, please contact us via Online Chat or using the phone / email details below:

Trust Panda
P: 1300 072 632

If we determine that your product requires repair or replacement we will provide you with the relevant return address for repair and any case reference (that may be the device manufacturer).

In addition to the manufacturers warranty you have Australian Consumer Law Rights.

You are entitled under the Australian Consumer Law to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure

A product has a major problem when: 
- it would stop someone from buying it if they’d known about it 
- it’s unsafe 
- it’s significantly different from the sample or description 
- it doesn’t do what we said it would, or what you asked for and can’t easily be fixed.

If you have a minor problem with a product, Trust Panda can choose to give you a free repair instead of a replacement or refund. You must accept this free repair if we offer it to you. If we fail to give you a free repair within a reasonable time or cannot fix your problem, you can: 
- get it done elsewhere and pass on the costs to Trust Panda
- ask for a replacement 
- ask for a refund 
- recover compensation for the drop in value below the price paid.

We have specific established warranty and repair processes that must be followed for each vendor and we thank you in advance for your support in providing the relevant information that our team request to assist you.

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